Privacy Policy

Overview

Eletrk ("we," "us," or "our") operates the website eletrk.com and provides an electric bike rental platform connecting bike owners with renters in Palm Beach, Florida. This Privacy Policy describes how we handle your personal data when you use our services.

By using Eletrk, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our platform.

We collect the following types of personal information to provide and improve our services:

• Identity & Contact: Your full name, email address, and phone number — used to create your account, communicate booking details, and verify your identity.
• Payment Information: Credit or debit card details processed securely by Stripe. We do not store full card numbers on our servers.
• Google Calendar Data: If you choose to sync your Google Calendar for availability management, we access calendar events to display your blocked and available dates. We only read and write calendar data you explicitly authorize.
• Usage Data: Information on how you interact with our platform, including pages visited, booking history, and device/browser type — used to improve user experience.
• Listing Content: Photos, descriptions, pricing, and availability schedules you upload as a bike owner.

We use your data strictly for the following operational purposes:

• Booking Processing: To facilitate bike rentals, send booking confirmations, handle cancellations, and process payments between renters and owners.
• Owner Payouts: To calculate and transfer earnings to bike owners after deducting the platform fee.
• Customer Support: To respond to inquiries, resolve disputes, and provide assistance via email or phone.
• Platform Security: To detect fraud, prevent abuse, and protect the integrity of our marketplace.
• Service Improvements: To analyze usage patterns and optimize our platform's features and performance.

We do not sell your personal information. We only share data with trusted third parties necessary to operate our services:

• Stripe: For secure payment processing. Stripe handles all card transactions and stores payment details under their own privacy and security standards.
• Google: For Google Calendar integration. We only access the calendar scopes you explicitly authorize and do not share your calendar data with any other party.
• Resend: For transactional emails such as booking confirmations, receipts, and account notifications.
• Legal Compliance: We may disclose information if required by law, subpoena, or to protect our rights, property, or safety.

Protecting your information is a top priority. We implement multiple layers of security:

• Encryption: All data in transit is protected with TLS (HTTPS). Sensitive data at rest is encrypted using industry-standard encryption algorithms.
• Secure Infrastructure: Your data is stored in Supabase, a SOC 2 Type 2 compliant database platform with enterprise-grade security controls.
• Access Controls: We restrict internal access to personal data on a need-to-know basis and regularly audit access logs.
• Regular Reviews: We conduct periodic security assessments and update our practices to address emerging threats.

We use cookies and similar technologies to maintain your authentication session, remember your preferences, and understand how you use our platform.

Authentication cookies are essential for you to log in and stay authenticated while browsing. These cookies store a secure session token and are not used for tracking or advertising purposes.

You can manage or disable cookies through your browser settings. However, disabling essential cookies will prevent you from signing in and using core platform features.

You have the right to access, correct, or delete your personal data. You may also request a copy of the data we hold about you or object to certain processing activities.

To exercise any of these rights, or to request complete deletion of your account and associated data, please contact us at eletrk.official@gmail.com. We will respond to all requests within 30 days.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out: